Crisis Management

Paris, France | AFP | When it comes to its handling of the scandal over how its users' data was harvested to help elect US President Donald Trump, Facebook gets an almighty thumbs down from crisis management experts. Public relations specialists questioned by AFP were damning in their verdict of how ...

A few months back, a student asked me if he could interview me on crisis management. He asked if I could talk about our clients, with specific instances, measures, reputations saved. Beyond tepid and trite advice like “act swiftly.” what could I offer that would not be a violation of confidentiality? It would be ...

Unfortunately for Facebook's shareholders, it appears Mark Zuckerberg, Sheryl Sandberg, and the company's other leaders did not understand this basic rule of crisis management when handling the Cambridge Analytica scandal. For my 2017 book, Chief Crisis Officer: Structure and Leadership for ...

While many mining majors have rigorous crisis management systems and procedures in place, BCG assessments reveal that some mining companies do not. Even among the majors, their approach may not be applied consistently across all of their sites. Some companies' emergency and crisis procedures ...

Scott Israel's supporters last week hired crisis management firm Mercury to help Broward County's top cop deal with the mountain of political and media pressure facing his agency. Israel's backers are paying the firm through a “dark money” 501(c)4 non-profit they created last week, called People for a Safe ...

The head of a leading crisis-management firm, with whom I spoke earlier Wednesday, said Facebook and Zuckerberg may already have blown it. Davia Temin, founder and CEO of Temin and Co., a New York-based management-consulting firm focusing on crisis, reputation and risk management, said ...

The textbook way to handle a corporate crisis is so well established, there's actually a textbook for it. Several, in fact. But it appears no one at Facebook has bothered to study them. The tech giant's reaction to the rapidly unfolding Cambridge Analytica scandal has been clumsy, defensive, and confused.

These days, there is no lack of international crises. During the new German government's first couple of days in office, the Bundestag has already discussed six mandates for Germany's armed forces. It did so with much controversy and media attention. But what about those crises that have not yet come to ...